Terms & Conditions

TERMS & CONDITIONS

BrightHaven Cleaning Co.
Last Updated: 2025

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These Terms & Conditions (“Terms”) outline the agreement between BrightHaven Cleaning Co. (“the Company,” “we,” or “our”) and the person or entity requesting service (“the Client,” “you,” or “your”). By using our website, submitting a quote request, scheduling service, or allowing our technicians to enter your property, you acknowledge that you have read, understood, and agree to these Terms.

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These Terms apply to both:

1. Use of our website and online materials, and

2. All cleaning services performed by the Company.

If you do not agree to these Terms, you should not use our website or schedule a service with us.

1. DEFINITIONS

“Client” refers to the individual or business requesting service.
“Company” refers to BrightHaven Cleaning Co. and its authorized representatives.
“Technician” or “Tech” refers to individuals performing cleaning services on behalf of the Company.
“Service” refers to any cleaning, consultation, or related work performed.
“Property” refers to the home, business, or space where service is performed.

2. WEBSITE USE & CONTENT OWNERSHIP

All content on this website, including text, graphics, images, branding, policies, and service descriptions, is the property of BrightHaven Cleaning Co. and may not be copied, reposted, sold, or used for commercial purposes without written permission.

Use of this website does not grant any ownership rights or licenses.

We reserve the right to update the website, pricing, or policies at any time.

3. BOOKING & SCHEDULING

Services may be scheduled through our website, email, phone, or approved booking system.
A quote does not guarantee an appointment until confirmed by the Company.
Arrival times are issued in arrival windows, not specific clock times.
Recurring clients receive priority booking but must still comply with payment and cancellation terms.

The Company reserves the right to reschedule services due to weather, illness, or safety concerns.

4. PAYMENT TERMS

Payment is due the same day service is completed unless otherwise stated. We accept credit/debit card, bank transfer, or stored payment methods.
Unpaid invoices more than 5 days past due may incur late fees or scheduling holds.
Card information, when stored, is handled by a secure third-party processor. We do not store full card numbers.

5. CANCELLATION & RESCHEDULING

Cancellations or reschedules require at least 48 hours' notice. Cancellations within 24 hours, lockouts, or no-shows may be billed in full.
A deposit may be required for first-time clients, deep cleans, move-in/out services, or Airbnb turnovers.

Full cancellation policy is included in our Booking Policy, which is legally binding as part of these Terms.

6. ACCESS & HOME ENTRY

The Client is responsible for providing safe entry to the property. If technicians cannot enter within 10 minutes of arrival, the appointment may be considered a lockout and billed as a same-day cancellation.

Garage codes, lockboxes, keys, or alarm information will be stored securely and deleted when services end.

7. PETS, CHILDREN & SAFETY

Pets must be contained if aggressive, reactive, or prone to escaping.
Technicians are not responsible for securing pets or supervising children.
Technicians may stop service if unsafe conditions exist, including harassment, hazards, or biohazards not disclosed in advance.

8. SERVICE LIMITATIONS

Unless otherwise stated in writing, services do not include:
• Decluttering or organizing
• Lifting heavy furniture or moving large appliances
• Cleaning mold, hoarding, biohazards, pet waste, or infestations
• Chimneys, exterior windows, or high ladder work
• Full restoration cleaning or post-fire/flood remediation

Additional work must be approved and may incur additional fees.

9. RIGHT TO REFUSE OR STOP SERVICE

BrightHaven Cleaning Co. reserves the right to refuse or discontinue service if:
• Conditions are unsafe, unsanitary, or disrespectful
• The Client violates payment or access policies
• A technician feels threatened or uncomfortable
• The scope of work significantly differs from the agreed-upon quote

10. DAMAGE & LIABILITY

Technicians will exercise reasonable care when cleaning. Accidents may occur. Any damage must be reported within 24 hours.
The Company is not liable for:
• Items not properly secured or already damaged
• Wear and tear, discoloration, or aging of items
• Damage caused by client-selected products or tools

The Company’s total liability is limited to the amount paid for the service.

11. RE-CLEAN / SATISFACTION POLICY

If the Client is not satisfied with any area cleaned, the Company must be notified within 24 hours. We will return and re-clean the area at no additional cost. Refunds are not offered in place of a re-clean.
A full Refund & Service Guarantee Policy is provided separately.

12. PHOTO & MEDIA POLICY

Before-and-after photos may be taken for internal records, training, or marketing with written consent. No identifiable personal items will be shown.

Photo use rules are defined in the Privacy Policy, which forms part of these Terms.

13. INDEPENDENT CONTRACTORS

Some technicians may operate as independent contractors. This does not affect service quality or client rights. All personnel are background-checked and insured.

14. GOVERNING LAW

These Terms are governed by the laws of the State of Michigan. Any disputes shall be handled in Michigan jurisdiction.

15. AGREEMENT & ACCEPTANCE

By using this website, submitting a booking request, or receiving service, the Client agrees to these Terms & Conditions and acknowledges they have reviewed the Privacy Policy and Booking Policy.

CONTACT

For questions regarding these Terms, email:
brighthavencleaningco@gmail.com